Clinical Services

We are concerned that there may be gaps in the care we are providing, and we want to hear from you about how well we are meeting your needs and what changes are needed. If you have ever used our clinic or support services, we want to hear from you.  You can participate in an anonymous survey by clicking on the link below:

You can also sign up to participate in a focus group to share your thoughts in-person.  You will receive $20 for participating in the focus group.  There will be an opportunity at the end of the survey to sign-up for the focus group, or you click on the link below to sign-up:

Please contact Jillian Watkins at director [at] if you have any questions about the survey!


The ARCH Clinic is a community-based outpatient HIV clinic offering effective and compassionate care and treatment for people living with HIV/AIDS who reside in Guelph-Wellington-Dufferin, Kitchener-Cambridge-Waterloo, Grey-Bruce Counties. 

The clinic is client and family-centered and emphasizes a continuum of care. Clinic staff help people living with HIV/AIDS address the many complex health, social and emotional needs they face. Our services are coordinated with other health and social service agencies.

Our healthcare team of doctors and nurses provide a continuum of care. Lab services are available on site for bloodwork. Please be advised that in order to ensure that your blood specimen arrives at the laboratory by the cut-off time set by them, blood samples must be drawn by 3:30 pm.

Anyone who is HIV-positive or thinks they have been exposed to HIV may connect with us at the clinic: no referral is needed!

The clinic is open Tuesday-Thursday from 9:00am - 4:00 pm. Please note that we are not open on Mondays, Fridays and statutory holidays.

To contact the clinic, call our office during our hours at 519-780-5298.or email coordinator [at]


PrEP (Pre-exposure Prophylaxis) 

PrEP is an HIV prevention strategy whereby individuals at risk for HIV take antiretroviral medication to reduce their risk of acquiring it. A number of studies have found oral PrEP to be highly effective, especially for gay, bisexual and other men who have sex with men. 

Are you interested in learning more about PrEP? Click here to learn more about PrEP including how PrEP works, side effects and so much more! 

In Ontario, HIV is concentrated in priority populations for whom PrEP could be very beneficial and impactful as part of a combination approach to HIV prevention and sexual health care. Despite Truvada® being approved by Health Canada in February 2016 for PrEP it remains prohibitively expensive and out of reach to most people. In particular, individuals who lack the financial means to pay out of pocket and who don't have health insurance.

In an effort to provide affordable solutions to accessing PrEP, the Gay Mens Sexual Health Alliance has created The PrEP You Want: How to Order PrEP Online as part of The Sex You Want. Canadian permanent residents are not permitted to receive medication by mail or courier from outside the country. However, a Canadian resident can enter the US, pick up, and return with up to 90 days of medication for personal use. With this guide, individuals interested in ordering generic PrEP can legally purchase, ship, and pick up their generic PrEP at their closest US border city. It does require a prescription from a licensed medical provider in Canada and costs range between $40 & $100 CDN a month. Ordering generic prep online is not new – individuals in the UK and Australia are already doing it. Which is widely accredited with playing a role in significantly reducing HIV infections in cities like London (UK), Brisbane (AUS) and San Francisco (US).

Now that you know a little more about PrEP click here for a step by step guide to accessing PrEP at ARCH! 

Transgender Health Care 

For information on Transgender Health Care and the services we provide, select here.


Health Services Information for Ontarians

ConnexOntario provides free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness or gambling. We are funded by the Government of Ontario.